“The eFR workflow capabilities are a big win with our staff. Our people found the system very easy to use and there is no comparison now with our workflow efficiencies. You can actually write rules so that staff only see those specific accounts that they truly need to work on that day versus a significant amount of accounts that aren’t a priority. They can slice and dice the data to resolve accounts effectively and efficiently. They’ve taken to it like fish to water and in a short time, become savvy users.”
--Christine Fontaine
Director of the University of Maryland’s CBO at Shore Health System